After Sales Manager (Engineering)

The After-Sales Manager is responsible for leading and managing the After-Sales Service function to ensure efficient and effective service delivery to customers, including addressing inquiries, executing upgrading projects, and maintaining customer relationships. The role involves strategic planning, operational control, and ensuring alignment with the company's business objectives. Additionally, the position oversees contract execution, cost control, and maintaining high standards of customer satisfaction.

Responsibilities

1. Customer Support & Relationship Management:

• Attend to customer inquiries for plant modifications, process improvements, and spare parts with urgency.

• Conduct regular visits to existing customers to maintain relationships and gather feedback on plant performance and market trends.

• Develop counter-strategies based on customer feedback and market developments to enhance service offerings.

• Maintain and manage customer accounts, ensuring accurate and up-to-date records of all interactions, transactions, and service requests.

2. Contract & Project Management:

• Monitor and coordinate upgrading contracts, ensuring proper execution, cost control, and compliance with contractual obligations.

• Lead and guide project teams in the preparation and implementation of upgrading contracts, ensuring timely delivery and budget adherence.

• Supervise and support the commissioning and start-up of equipment to meet customers’ final acceptance standards.

• Conduct quality checks on procured equipment and ensure specifications are met before delivery.

3. Cost & Quality Control:

• Provide support during equipment costing to maintain budget compliance and cost efficiency.

• Ensure quotations are competitive and align with budget estimates.

• Maintain high standards of quality control through regular inspections and evaluations of equipment and services.

4. Technical Support & Problem Solving:

• Provide technical guidance and support to customers during start-up and after-sales activities.

• Troubleshoot and resolve issues encountered during the installation, commissioning, and operation of equipment.

• Analyze and resolve operational problems encountered during plant visits and provide competent advice for troubleshooting.

5. Collaboration & Communication:

• Collaborate with cross-functional teams, including Sales, Procurement, Logistics, and Engineering, to ensure cohesive project execution.

• Maintain effective communication with customers to understand their needs and provide timely solutions.

• Coordinate with the Sales team to clarify technical data for spare parts and provide accurate quotations.

Qualifications

Ideal Candidate Profile:

✔ Proven experience in technical sales or business development within the engineering sector

✔ Strong market knowledge and network in industries such as Oil Refining, Oleochemicals, and Biodiesel

✔ Educational background in Chemical Engineering, Process Engineering, or a related technical field

✔ Ability to assess customer needs and deliver tailored solutions for plant upgrades, process improvements, and equipment optimization

✔ Strategic mindset with the ability to translate technical expertise into commercial success

✔ Fluent in German (minimum C1 level proficiency)

✔ Currently based in Germany or actively relocating to Germany

Other jobs View all jobs >

J-JJLEM-25-0000039 | 27/03/2025

Industrial Trainee- Engineering Database Support

JJ-Lurgi Engrg (M)
Kuala Lumpur, Malaysia