Service Technician
Jakarta, Indonesia 
PT JJ Technology ID
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Contact: sarah_ginayarahmah@jjsea.com
Represent the company of efficient after-sales technical services and support, including assembly, PDI, delivery and commissioning, trouble-shooting, and maintenance and servicing of equipment and its related parts and responsible for the sales of spare parts to the allocated accounts.
Responsibilities
- Attend to, with urgency, all service calls and is responsible to provide efficient and reliable repair and maintenance of product.
- Perform service job efficiently, test the equipment before handing over to customer.
- Provide spare-parts recommendation as required for sales team as well as for customers.
- Tend all problems of equipment within warranty period in timely manner
- Prepare service report for jobs carried out and promptly submit to the Sales Administrator for billing or claim and filing.
- Give feedback on equipment problems and ensure that the equipment is repaired once solutions to these problems are found.
- Assembly, delivery and commissioning of new equipment at customer’s site.
- Conduct technical training and operator training for end users
- Maintain database of product population as well as competitor’s population in each customer. Report regularly to division manager
- Provide solution to all technical inquiry from customers.
- Handle customer’s complaint properly
- Concentrate in sales of spare parts and accessories. To help push sales of equipment, as and when the opportunity arises.
- Represent the Company with professionalism and integrity.
- Ensure customer satisfaction in after-sales including spare-parts delivery time and quality of services.
- Observe safety precautions and execute correct safety practices at all times so as to minimize risk to self and others as well and damage to equipment and workplace.
- Maintain proper housekeeping and discipline both within the office floor and workshop as well as the client’s work site so as to improve operational efficiency, whilst maintaining the good image of the Company.
- Learn, update and consistently demonstrate the core competencies required for the job.
- Responsible to comply with the Group and Company Environment, Health and Safety (EHS) policies and safe work procedures.
- Visit customers regularly to monitor condition of equipment, assist customers in the maintenance of their equipment and to collect market intelligence
- Assist in improving and building up the Service unit to achieve the Company’s objective of being a leading service provider in terms of its reliability and professionalism.
- Pursue and achieve total quality and competitive advantage through high degree of self-discipline, commitment and involvement at all levels of the organization as well as with its clients, suppliers, and principals.
EHS Responsibility
- EHS Committee Member and First Aider Coordinator
- Comply with EHS policy, programs, procedures and system requirements.
- Attend relevant EHS training when required.
- Understand significant EHS impacts and risks associated with their work.
- Use personal protective equipment (PPE) whenever required.
- Attend EHS orientation program.
- Report and feedback all EHS issues and concerns.
- Understand emergency response requirements.
Qualifications
- Minimum Senior High School (engineering)/Vocational School Graduates
- Minimum 5 years of working experience as technician
- Experience in heavy equipment or vehicle maintenance will be an added advantage.
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