Service Engineer

MHE, Malaysia JJ Malaysia Sdn Bhd

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Contact: growwithus.my@jj-group.com

Service sales for the assigned portfolio include preventive maintenance services, parts and components, breakdown and repair, refurbishment, and other related services to achieve sales targets

Responsibilities

  1. Drive service sales growth by implementing strategies to secure contracts, promote maintenance, spare parts, repairs, and refurbishment, and achieve sales and order targets.
  2. Manage end-to-end sales process including preparing quotations/tenders, negotiating commercial and technical terms, and ensuring profitability and compliance with contract requirements.
  3. Lead and oversee service operations by coordinating with technicians, monitoring job execution, resolving technical issues and warranty claims, and ensuring optimal resource utilization.
  4. Build and maintain strong customer relationships through regular engagement, training support, prompt follow-ups, and ensuring timely invoicing and collections.
  5. Monitor performance and market trends by tracking sales activities in CRM, analyzing data for strategy development, identifying new opportunities, and reporting on pipeline and forecasts.

Qualifications

  1. Bachelor's Degree/ Diploma in any architecture/engineering / construction-related discipline. 
  2. minimum 2 years of working experience in sales

 

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