Customer Service Executive (1-year Contract based in JB)
Singapore, Singapore 
JJ-Lapp (S) Pte Ltd
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Responsibilities
• Undertake the Sales Order cycle, such as preparing and processing sales orders, delivery orders, purchase orders and invoicing
• Ensure delivery is effected based on customers’ requests
• Liaise and follow up with suppliers on delivery enquiries, order status, and other matters
• Handle and follow up with telephone enquiries
• Maintain a high level of cooperation and teamwork with the Sales team
• Ensure prompt collection of payment from customers and forward to account department for COD orders
• Coordinate with the credit control department on orders with credit limit and credit period issue
• Attend to customer complaints with professionalism & integrity. Help customer to resolve billing and sales credit issues
• To liaise with suppliers on goods returned by customers and ensure that credit note application are raised
• To assist in monitoring incoming and outgoing shipment & shipping documentation
• To ensure landed costing (freight charge, transportation charge, un-stuffing charge etc.) correctly maintain in purchase order
• Communication with partner’s warehouse on delivery / collection, packing list etc.
• Coordination with Transporter to ensure on time delivery to customers
• To obtain a copy of AWB, Sub-Cert from forwarder for all zero rated orders and file accordingly into zero rate files
• To co-ordinate with suppliers and other supporting companies whenever necessary, and ensure that customer satisfaction is met at all times
• To provide other administrative support to the department.
Qualifications
• Minimum GCE ‘N’ or ‘O’ Level
• Minimum 2 to 3 years of working experience, preferably in After Sales Support, Shipping, Purchasing and / or Customer Service Roles
• Able to work independently, responsible and as a team player
• Good communication skills
• Knowledge of Incoterms / Shipping documentation
• Computer literate, proficient in MS Office applications
• Working knowledge of SAP SD and MM modules will be an added advantage
• Some purchasing or stock planning will be an added advantage
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