Business Support Specialist
Singapore, Singapore 
JJ-Lapp (S) Pte Ltd
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Contact: susanna_liau@jjsea.com
Responsibilities
Manage Sales Administration
- Oversee comprehensive sales administrative functions in support of the Sales and Marketing team.
Sales Order Processing
- Handle the end-to-end sales process, including preparing and processing sales quotations, sales orders, delivery orders, purchase orders, and invoices.
Order and Delivery Coordination
- Ensure timely and accurate delivery in accordance with customer requirements by coordinating with suppliers and the internal purchasing team.
Delivery Status Management
- Prepare and update delivery status reports based on supplier confirmations and provide timely updates to customers.
Customer Communication
- Manage daily customer enquiries and calls with professionalism and integrity, ensuring timely follow-up on product inquiries and requests.
Documentation Management
- Ensure accurate and timely handling of all relevant documentation, including customer POs, sales orders, delivery orders, invoices, and packing lists.
Pricing and Quotation Support
- Verify pricing upon receipt of customer POs and liaise with the quotation team for re-quotes when discrepancies are identified.
Customer Satisfaction and Issue Resolution
- Address customer queries and concerns effectively, demonstrating attentiveness and responsiveness to exceed expectations.
Key Account Support
- Ensure prompt and accurate order processing for major Key Accounts, including follow-ups with OOH reports, delivery schedules, invoices, and necessary documentation.
Supplier and Internal Collaboration
- Liaise with suppliers on order and delivery status, and maintain strong cooperation with internal teams (sales, purchasing, quotation) to ensure seamless operations.
Cross-functional Collaboration
- Work with different departments to streamline processes, improve operational efficiency, and support special delivery arrangements as needed.
Office Administration
- Provide general administrative support including team welfare, answering calls, sample products and maintaining office supplies.
Continuous Learning
- Stay updated and consistently demonstrate core competencies required for the role.
Qualifications
- Diploma in Business Administration or any other qualification if the candidate possesses the relevant experience.
- At least 2 years of sales administration experience, however fresh degree holders may be considered.
- Detail oriented; highly organized and able to handle high volume of orders.
- Good command of English, Mandarin will be added advantage.
- Computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint).
- Ability to work independently as well as part of a team in a fast-paced environment.
- Attention to detail and accuracy in performing tasks.
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